Operations
& Customer Care
Everything that happens within a company to keep it running and earning money is referred to collectively as business operations.
Our team dives in to help our client improve overall operational efficiency and productivity that aligns action to results
We support entrepreneurs willing to enter the North American Market with the following Operations Services:
- ADMINISTRATIVE & OFFICE SERVICES
- ORDER MANAGEMENT
- SUPPLY CHAIN MANAGEMENT
- CUSTOMER SERVICE & CUSTOMER CARE
- HUMAN RESOURCES
We offer a unique and cost-effective combination of office space and services allowing companies to concentrate on developing their businesses right from the first day as a Venture USA customer.
Order management refers to the process of receiving, tracking, and fulfilling customer orders. The order management process begins when an order is placed and ends when the customer receives their package / product. We specialize in order management and distribution relating to different types of industries and needs, as:
- Spare parts management
- B2b order management
- B2c ecommerce management
Venture USA offers an alternative to the high cost of hiring a permanent employee and at the same time relieves you from worrying about the normal administrative tasks often pushed aside, but still necessary for a company to function properly. Experienced and professional staff is available to help you in the following areas:
- Receptionist
- Executive assistant
- Meeting, catering and travel planning
- Mail service
- Notary public on staff
- Translations
- Shipping and receiving
A critical function of operations management relates to the management of the supply chain. Thanks to our specialized team we provide counseling, strategy development, and resources to improve performance and reduce costs.The management of imports in the USA and more generally in North America is a critical success factor, especially in relation to product availability and on-time deliveries. The management of the supply chain with production plants outside the USA assumes further criticality if it refers to the complexity and characteristics of the products imported, stored and distributed in North America such as, for example, frozen food products, high tech industrial machinery and spare parts.
The added value of our service includes a full and efficient customer service (b2b) and customer care (b2c) services supplied by highly qualified internal personnel able to propose the best solutions even for the most demanding customers. Our areas of expertise include customer service for industrial and metal fabrication equipment as well as customer care services for consumer product where a direct contact with the final customer is required. We have a dedicated remote support service available 24 hours a day, 365 days a year. We provide customer with an immediate interface to experienced, product specialist & technical experts. All product or service support programs are custom designed to fit customer needs. We also provide assistance helping to solve specific problems with a product rather than providing training, customization, or other support services.
At Venture USA we recognise people as at core assets of our clients’ organizations, and its people that we recognise at the greatest business capital. In keeping with our beliefs, our focus is on people, technology and business. We offer contract placement, managed teams and recruiting services providing a cost effective, top quality holistic sourcing solution. When recruiting staff into organizational open positions you need to be confident in their abilities, you need to know that their knowledge and experience has kept them at the cutting edge of this evolving world. Venture USA will ensure that the staff that you add to your company will be employees or professionals that you expect. We will provide real team players who know their subject inside out and have kept up with developments as they happen.
